![]() You can also simply tell the story of your attempts to solve the problem. It’s not quite as buyer-friendly as the apologize-and-make-up-for-it method used above, but it is reasonable and effective. If you want to use that kind of strategy, you should make it clear this is part of your eBay returns procedure. Secondly, it hints that you have to contact them before writing a negative review about them, and that if you go around smearing their name they won’t come crawling to you with a refund. This works well on two levels: Firstly, it says the seller will take your complaints seriously and attempt to fix them. Here’s an example from another wonderful seller:Ĭlearly, this Top Rated Seller would have replaced the item with one that met the buyer’s expectations if they had contacted them first. With an ExplanationĪnother common way to respond is to simply explain what led to the negative review and how the situation could have been avoided by the customer. Given the high number of positive reviews as well, it’s clear that this seller takes all complaints seriously and always responds positively when customers contact them. Their consistency in responding to every negative comment with “We’re sorry, and we’ve sent you a message to offer a solution” really reassures me. Here are some examples of one eBay Top Rated Seller responding to their tiny handful of negative feedbacks with sincere apologies: The only emotion that should come through, if any, is sincerity about an apology. How to RespondĪll responses to bad feedback should show the utmost professionalism. At worst, they make you seem like the scammer. There’s no way to read them without imagining a baby throwing a tantrum. Even if the seller is telling the truth, they won’t want to buy from him-what if he explodes like that every time someone needs to contact him for support?Īt best, angry replies make you seem childish. The seller’s personal attacks and obvious anger are completely unprofessional. To them, the buyer seems calm and reasonable. You may have even faced things as nasty as an eBay chargeback scam.īut look at this from the perspective of a buyer who only hears about sellers scamming buyers. “This buyer is a LIAR and a THIEF! I sent the item ON TIME! Don’t believe anything they say!”Īs an eBay seller, you might be more inclined to believe the seller because odds are you have been burned by a lying buyer this way. ![]() ![]() Now imagine the seller left the following reply: Imagine if you went to buy something on eBay and saw the following negative review on the seller’s account: If you do, you’ll tell your potential buyers that you lack professionalism and they can expect you to treat them like garbage. The worst thing you can possibly do is leave an angry response to bad feedback. "I gave you my crayon! What more do you want?" How NOT to Respond to Negative eBay Feedback Knowing how to respond to negative feedback on eBay can stop that bad situation from becoming a disaster. Whenever someone leaves a bad review on your profile, it will ruin your day-and possibly much more. Your eBay feedback score is the heart and soul of your business. ![]()
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